FAQs

Most orders may be canceled any time before shipment. Some products are made to order and if cancellation occurs after production a cancellation fee may apply. Once the order has physically shipped, partially or complete, it is considered fulfilled and will require a return and will be subject to shipping and restocking fees if applicable.

To request cancellation of an order prior to shipment, please contact Customer Service via email as soon as possible. The order is not considered canceled until you have been notified verbally or via email that we were successful in stopping the shipment from leaving the warehouse.

You can change your delivery address before the order has shipped. However, once the order has been shipped, we are not responsible for any address changes.

Your order confirmation email is automatically sent out as soon as your purchase is completed. If you don't see it in your inbox, please check your spam or junk folder.

If you make your order before 5:30pm EST, you can count on it being delivered within 72 hours. If you order on a Saturday or Sunday, your order will be dispatched on the following Monday, except for Bank Holidays.

All items are shipped in plain packaging with no indications of content and insured for their full value. Sender information on the shipping label is discreet and reads simply "HP" with return address. All orders ship from our warehouse in Michigan.

Shipment confirmation is sent once the label is printed. The email will include tracking information so you can easily monitor the status of your order.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

Please send us by e-mail (to support@hydropros.com) your order number and which items you wish to return.