Shipping Policy
At Hydro Pros, we take pride in our lightening-fast processing and shipping. We ship daily from Monday through Friday, and order processing usually takes place within 24 hours of cleared payment if it falls between these days.
DISCREET SHIPPING: All items are shipped in plain packaging with no indications of content and insured for their full value. Sender information on the shipping label is discreet and reads simply "HP" with return address. All orders ship from our warehouse in Michigan.
TRACKING: Tracking for FedEx, UPS, and USPS shipments are emailed when the shipment batch is processed on the next business day (around 1:00 P.M. Eastern, Monday-Friday). Please note: These notices may be blocked or filtered to spam/bulk folders based on your account settings so please be aware!
SHIPPING RATES & SERVICES: We understand that orders are often time-sensitive so expedited shipping is standard at Hydro Pros! Our standard shipping service delivers to anywhere in the United States of America within 5 business days(This could be longer depending on the Carrier handling)
INTERNATIONAL: SORRY, WE DO NOT OFFER INTERNATIONAL SHIPPING.
WE SHIP TO CANADA
Canada Import Charges are paid by Consumer! Please be aware of this before purchase
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You are responsible for return shipping costs and for sending the item(s) back to the instructed warehouse in the same condition the shipment was delivered to you in.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Order Cancellation
Most orders may be canceled any time before shipment. Some products are made to order and if cancellation occurs after production a cancellation fee may apply. Once the order has physically shipped, partially or complete, it is considered fulfilled and will require a return and will be subject to shipping and restocking fees if applicable.
To request cancellation of an order prior to shipment, please contact Customer Service via email as soon as possible. The order is not considered canceled until you have been notified verbally or via email that we were successful in stopping the shipment from leaving the warehouse.